Refund Policy

Satisfaction Guarantee

At Nexolent Services LLC, we are committed to your satisfaction. If you are not completely satisfied with any course or service purchased, we offer a straightforward refund policy to ensure your peace of mind.

Refund Eligibility

Refunds are available under the following conditions:

• Refund requests must be submitted within 14 days of the original purchase date
• For course purchases, you must have completed less than 30% of the course material
• The course or service must not have been accessed more than a reasonable number of times
• For one-on-one lessons, cancellation must be made at least 24 hours before the scheduled session
• For live masterclasses, refunds are not available after the class has commenced

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at info@nexolentservices.com
2. Provide your order number and reason for the refund request
3. Include any relevant documentation or communication
4. Our team will review your request within 5 business days
5. If approved, the refund will be processed to your original payment method
6. Refunds typically appear in your account within 7-10 business days

Refund Exceptions

The following items are not eligible for refunds:

• Downloadable resources or materials that have been fully accessed
• Digital products or software downloads
• Completed sessions or lessons that have already taken place
• Group masterclasses once they have commenced
• Custom or personalised services

Partial Refunds

In certain circumstances, we may issue a partial refund. For example, if you have completed 40% of a course, we may offer a 60% refund of the course price. Each situation will be evaluated individually by our team.

Dispute Resolution

If you have any concerns regarding your refund or if you believe your request was incorrectly denied, please contact our management team at info@nexolentservices.com. We will work with you to find a satisfactory resolution.

Changes to This Policy

Nexolent Services LLC reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services following the posting of revised refund policies means that you accept and agree to the changes.

Contact Us

For any questions regarding our refund policy, please contact us: